Orders and Payments

PAYMENT METHODS

We accept Pay Pal, Visa, MasterCard, Discover/Novus, American Express and Diners Club International. 

SHIPPING AND HANDLING

US Shipping rates are calculated based on the items in your cart and the shipping method you picked. We ship via USPS for shipments within the United States. International shipments are via USPS Priority Mail. Orders placed after 1pm Pacific will be processed the next business day (not including weekends and holidays). We only charge tax if you ship to an address in California. Once your order is shipped, we will e-mail you a USPS tracking number.

RETURN POLICY

We want you to be happy with your order. If you are not completely satisfied with your purchase, simply return the merchandise in its original packaging with tags attached within fourteen days (14) days of receipt for an exchange or store credit. All returns must be in new condition. All returns require a RMA (return authorization number). Please email us for complete return instructions. Any items returned without a RMA will be refused. For your protection, we suggest you send your return via UPS or by USPS with insurance and delivery confirmation for tracking purposes. Elevate Brands is not responsible for lost packages. Sorry, no cash refunds. We only offer store credit. Store credits do not expire. After 14 days, NO returns will be accepted. Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.

INTERNATIONAL ORDERS

We use Bongo International for international shipments. Please click on the Bongo International logo on our website to set up your account for international shipping. With Bongo you can securely place your shipping details and receive your order very quickly.

DO NOT send us an email to get shipping costs. They are listed above (and we will just direct you back to this page).

Import Duties/Fees/Charges – We are not responsible for any import duties, fees, fines or other charges that you may incur upon receipt of the product.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!